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Customer Service Service Freezes



Add a Freeze

Remove a Freeze




Protect your local service, your local long-distance service and your long-distance service.

Communication is an important part of your everyday activities. That's why you want to control your service, and make sure your service never gets slammed (a switch in one of your phone service providers without your permission).

Get protection today from Qwest
Now you can protect your local service, your local long-distance service and your long-distance service and prevent any company from changing your service provider(s) by placing a freeze on any or all of these services - at no charge.

Service: Local Service Freeze Local Long-Distance Freeze Long-Distance Freeze
What does it do? Prevents changes of your local phone service provider to another provider, unless you contact Qwest, directly, and lift the freeze. Prevents changes of your local long-distance (Intra-lata) service provider to another provider, unless you contact Qwest, directly, and lift the freeze. Prevents changes of your Long-Distance (Inter-lata) service provider to another provider, unless you contact Qwest, directly, and lift the freeze.
Availability CO, ID, ND, OR, SD, UT, WA, WY AZ, CO, IA, ID, MN, MT, ND, NE, NM, OR, SD, UT, WA, WY AZ, CO, IA, ID, MN, MT, ND, NE, NM, OR, SD, UT, WA, WY

A freeze does not prohibit you from making changes to your services and your service providers at any time, but you must contact us directly. You may remove a freeze at no charge by contacting Qwest directly with a verbal, written or electronically signed authorization. Once a freeze is effective, authorization given to others, even in writing or verified by a third party will not be enough to change the provider of that service.

Features/Benefits
Protects your local service (dial tone), local long-distance service and long-distance service from any company changing your services from one provider to another.

Pricing
There are no charges associated with adding or removing a freeze.

 

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